Payments can be made securely using the major credit and debit cards or using PayPal. Please remember that we do not store customer’s credit card details within our website database. In order to take your payment we can transfer you to our Credit Card processing service provided by PayPal.

You will receive the order confirmation email as soon as we've received your order after the payment.

All orders can be sent to an address selected by you (home, work) or to a selected parcel locker. We deliver worldwide.

Yes, of course. Once the order is completed, a tracking number will be sent to you, based on the valid email address provided to us. Important note: if you did not receive any confirmation emails, please check your email spam filter. Select Milk2mouths.com as a trusted website domain in your spam filter. You can also log in to your Milk2mouths.com account, find your orders and click on the tracking number to view the status of your order. To avoid any duplicate orders, please go to 'My account' to verify that your order has been placed before resubmitting your order. Please allow 1–3 business days for your order status to change.

If you wish to cancel an order, please contact us as soon as possible by email at hello@milk2mouths.com. Orders can only be cancelled before processing/dispatch has begun. If an order has already been dispatched, please read the terms of the Return Policy. Once the order has been cancelled, any amount debited from the customer's payment card by us will be re-credited to the customer's account. If the cancellation was done after the dispatch of products, please read the terms of the Return Policy.

The most common reason is that we were unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled. Please, check if billing information is correct. Afterwards, create a new order using the correct billing address. If you still need assistance, please contact us at hello@milk2mouths.com

Please contact us by email: hello@milk2mouths.com

We offer free shipping on EU orders. Delivery takes 5-10 business days, depending on the destination of delivery. International shipping cost €12, delivery takes 7-15 business days. Important note: any import taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer and these costs cannot be reclaimed from MILK2MOUTHS.

The answer is Yes. Express shipping costs €60. The shipment will be delivered in 3–7 Business days, depending on the destination of delivery. Important note: any import taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer and these costs cannot be reclaimed from MILK2MOUTHS.

EU Orders // Free Shipping // 5-10 Business Days International Orders // €12 // 7-15 Business Days Express shipping // €60 // 3-7 Business Days Important notes: We are not responsible for delays in shipping or delivery due to natural or uncontrollable events. Moreover, we cannot take responsibility for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. As well, any import taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer and these costs cannot be reclaimed from MILK2MOUTHS.

All products are shipped from Lithuania (European Union country). Products are delivered worldwide.

Our products are delivered worldwide. If you have any questions about import duties, please read the section 'DUTIES & TAXES'.

Please contact us by email: ask@milk2mouths.com

We want our Customers to be happy with their purchase. If you are not completely satisfied with your order, please fill out the Return Form within 14 days of receiving your parcel. As well, please carefully read the Return Policy.

The products should be returned with all labels and factory packaging. If you have bought the shoes we ask you to pay attention to the shoe sole. It is very important not to damage the shoe sole and not leave marks on it (it would complicate the return procedure and not guarantee the refund). The shoes are best tried on a carpet or soft surface at home. If the product returns damaged or with defects and fails to meet the indicated requirements, unfortunately, we have to send the product back to the customer without refunding them. To avoid this, please carefully try on it.

We are a boutique independent brand, and currently, we cannot cover the cost of returns. Therefore, the customer is responsible for return shipping fees, unless the product has a manufacturing defect. For more information, please read the Return Policy.

Please note that all sample sale sales are final and we cannot accept the return or exchange of pairs purchased during the online sample sale.

When the parcel arrives, we will inform you by sending a confirmation email. We will make a refund to your bank account within 3–5 business days.

You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you instruct us otherwise. You can browse, shop, and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Please note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

You do not need to register before placing an Order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

As soon as you sign in to your account with your email address and password, you will be directed to your account overview for updating/editing your account information.

We will offer this function in the future.

Please contact us by email: hello@milk2mouths.com